Last update: October 14th 2020

Provisional General Terms and Conditions of Sale – Situation COVID-19 – Valid until the end of the year: 31/12/2021

LSF Montpellier reopened its doors on Monday, May 25th 2020 for students based in and around Montpellier. As the borders of the Schengen area have been opened since 15 June 2020, and the international borders since 1 July 2020, we now welcome all the students who are able to travel to France.

Since March 17th 2020, LSF has implemented a programme of pedagogical continuity called Keep Learning French, which provides online courses in French as a foreign language for all the students who are unable to come to France. You will find all the information about the Keep Learning French programme by following this link.

During this health emergency crisis, the school is modifying its general terms and conditions accordingly so as to be more flexible. And so students who wish to book a language course in immersion benefit from more flexible cancellation conditions:

1 – Immersion language stays

Any immersion language stay booked during the sanitary crisis and until the 31/12/2021 can be cancelled without any cancellation fee up to 7 days before the start date of the course.

LSF will refund 25% of the total amount paid for any stay cancelled between 1 and 6 days before the beginning of the course.

2 – Hybrid Courses (online courses + immersion)

The special COVID-19 cancellation conditions mentioned above apply only to the amount engaged for the immersion language course.

For the amount of the KLF online courses (E-learning platform, online group courses or private lessons), the cancellation fees are as follows (no refund will be made once the online courses have started):

  • Possible cancellation up until 7 days before the start of the online courses
  • 1-6 days before the course start date = 25% refund of the total amount paid

Alternative solutions are also available:

For the learners present and/or those who had planned a stay during the period of government restrictions, the following is proposed:

  • Automatic access to the Keep Learning French continuity programme (see modality by following this link) for students already present.
  • Substitution of face-to-face courses by the online group courses of the Keep Learning French programme for students who were unable to come to France.
  • Discover our distance learning French course programme.
  • Voucher of the amount of the stay (course + accommodation) valid during 18 months from the initial starting date of your stay.
  • Possibility to transfer the voucher to a relative (family or friend) at no additional cost.

As we cannot guarantee that we will always have the minimum number of students required (4 students) to have a complete group for a specific level, the following rules apply:

  • If a group has only one student, he/she will have one-to-one classes according to the amount paid. For information, a 45-minutes-private lesson costs 55 EUR.
  • If a group has 2 students, the course volume will be divided by 2.
  • If a group has 3 students, the course volume will be divided by 1.5.
  • When there are 4 or more students in a group, it is 100% validated without any modification.

Outside of these cases, our general terms and conditions apply. Please see below.

3 – Online courses

Cancellation fees are as follows (no refunds will be made once the online course has started):

  • Possible cancellation up to 7 days before the start of the online courses
  • Cancellation 1-6 days before arrival = 25% refund of the total amount paid

The minimum number of participants for an online group course is 4 and a policy of degressivity is in place in case the quota is not reached:

  • If a group has only one student, he/she will have one-to-one classes according to the amount paid.
  • For information, a 45-minutes-private lesson costs 55 EUR.
  • If a group has 2 students, the course volume will be divided by 2.
  • If a group has 3 students, the course volume will be divided by 1.5.
  • When there are 4 or more students in a group, it is 100% validated without any modification.

Accommodation

Juniors: When accommodation is indicated for one week, this means 7 nights from Saturday to Saturday or Sunday to Sunday, unless otherwise specified.

However, if the client spends less than 7 nights in the accommodation in any particular week, they will not receive any discount. For arrival or departure dates on other days but Saturdays or Sundays, and in the case where the student arrives on a Saturday and departs on a Sunday, a supplement may be payable.

Materials and Transfers

Juniors: Course materials, the cost of activities and excursions as well as transfers are included in the host family package – arrival and departure transfers for residential students are payable.

Adults: In some cases where there are insufficient numbers to run a group class, a reduced number of individual classes may be offered (e.g. 20 group lessons may become 10 one-to-one or two-to-one lessons).

Public Holidays

For adults, individual and group classes are automatically rescheduled during the week and it is the student’s responsibility to attend these rescheduled classes.

For juniors, there will be no lessons on a public holiday, but a normal activity programme will take place (only for students who are enrolled for the activity programme). No reduction in price will be given except where specifically stated. Please consult the list of public holidays shown in the company price list.

Booking and Payment

If the full balance due for the stay is not received in the company’s bank account by the due date shown on the initial confirmation / invoice (4 weeks prior to departure), the company reserves the right to cancel the client’s booking and to impose the cancellation charges, stated below.

Cancellation by the Client and Visa Problems

In the case of cancellation, LSF will reimburse the client via the same payment method used by the client. Refunds by credit card are subject to a handling charge of 2.5% of the total amount invoiced.

The cancellation charges are as follows (no refunds will be made once the course has started) :

  • 32 or more days before arrival = full refund of the total fees, except for a cancellation fee of 80€
  • 31-15 days before arrival = refund of 50% of the total fees received
  • 14-1 day before arrival = refund of 25% of the total fees received

When a client has made a reasonable attempt to obtain a visa for the destination country within a reasonable timescale but is unable to obtain the visa, all money and deposits will be returned, subject to a 80 € administration charge, on receipt of written confirmation from the relevant consulate detailing the visa refusal (only original documents will be accepted). 

Notification of visa refusal must be made to LSF in writing at least 2 weeks before the start date of the course or accommodation booking.

Alterations by the Company

If the company cancels or significantly modifies an essential element of the client’s course due to “force majeure”, at the date the payment of the balance becomes due, the company will inform the client as soon as possible and offer the choice of another course date or a full refund. If the case of “force majeure” occurs during the course, the company will attempt to make reasonable alternative arrangements.

Liability of the Company

The company accepts responsibility for ensuring that all parts of the stay are supplied as described and that all services shall reach a reasonable standard.

Alterations by the Client

If the client wishes to change their booking in any way after the confirmation invoice has been issued, they must inform the company immediately, in writing, and the company reserves the right to refuse the requested change. The company also reserves the right to charge €50 per person per change in order to cover the additional administration involved.

Insurance

The company reserves the right to refuse bookings from clients who are not adequately insured against holiday risks.

Complaints Procedure

Should this prove to be the case, however, the customer must inform the company in writing immediately (using the special complaint forms provided) prior to departure.

LSF Bank Details

Société Générale
11 Boulevard Sarrail
34000 Montpellier
FRANCE

IBAN : FR76 3000 3020 0400 0231 5473 961
BIC-ADRESSE SWIFT : SOGEFRPP

LSF Address

New LSF (LSF)
6 rue Foch
34000 Montpellier
FRANCE

T. +33 467913160
E. [email protected]